• New Agentic AI engine enables ISPs to improve broadband experiences, driving greater efficiency and better performance across homes and small businesses
• Aura is Airties' Agentic AI engine for the entire portfolio, bringing interactive, automated workflows that diagnose issues and act on them directly, shrinking the time between spotting a problem and fixing it
• Delivers personalized intelligence and action for every persona it serves, from network engineers and care agents to marketing teams and subscribers, each getting exactly what their role needs

PARIS, Sept. 8, 2026 /PRNewswire/ -- Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs' subscribers, today introduced Airties Aura, an Agentic AI engine that autonomously diagnoses and fixes connectivity issues for homes and SMBs across the customer lifecycle. Aura, short for Agentic AI that Understands, Reasons and Automates, powers all Airties platforms for managing connectivity, device, and application data from the connected home or business.

"We have combined and evolved our existing AI automation features into one agentic AI engine which transforms connectivity insights and actions into autonomous data intelligence," said Metin Taskin, CEO and co-founder of Airties. "Operators can now empower their teams with autonomous, AI-driven action and bring personalized offers to market faster."

"Agentic AI becomes deployable when it is grounded in trusted data and the right governance controls," said Sachin Chickballapur, Chief Technical and Product Officer of Airties. "That grounding comes from two decades of Airties' Wi-Fi and connectivity domain expertise built directly into how Aura reasons and acts. Airties Aura is designed to help operators move from fragmented AI experimentation to scalable, supervised automation across customer care, marketing and network operations, while maintaining transparency, safety and operational control."

The first operator to deploy Airties Aura within their existing Airties Home platform across households is Turknet. CEO Cem Celebiler commented: "As Türkiye's next-generation telecommunications operator, we view artificial intelligence not simply as a technology that accelerates processes, but as a powerful enabler of better decision-making and continuous improvement in customer experience. By embedding the proactive, action-oriented capabilities of agentic AI into our customer experience, we aim to go beyond simply resolving connectivity issues. Our goal is to anticipate potential needs and identify problems earlier, enabling us to deliver a more seamless experience for our users. We see Airties Aura as a significant step forward in this journey and an integral part of our vision to shape the next generation of internet experiences today."

Airties Aura is designed to provide measurable impact across the ISP subscriber lifecycle to improve first-contact resolution; identify more issues proactively; reduce truck rolls and repeat visits; raise NPS; and lower churn by preventing the moments that make subscribers leave. Aura gives operators' key internal stakeholders answers and actions tailored to their specific roles, from resolving a single home to running population-scale interventions. It integrates with Airties' overall ecosystem, powering all connected homes and businesses and works across broadband gateways, extenders, applications and connected devices.

Key Capabilities

Aura brings a broad set of capabilities to how operators run their networks and support their subscribers, built on Airties' foundation of AI/ML-driven connectivity intelligence drawn from more than 50 million connected homes and businesses. These capabilities include:

• Agentic automation, enabling agents to take controlled autonomous action based on clear recommendations;
• Tailored responses to the person making queries: a quick summary for a frontline agent on a live call, a full diagnostic report for a network engineer, or a plain-English explanation for the subscriber themselves;
• Integration with Airties' platforms and interfaces operators already use, including Careview, surfacing AI-generated summaries and recommended actions directly inside existing workflows, plus open, agent-to-agent interoperability that lets Aura plug into an operator's own AI initiatives and platforms;
• Human-in-the-loop governance that ensures transparency and provides operators control of which actions run autonomously and which require approval and can be scaled up as confidence in automation increases; and
• Automated and scalable anomaly and threat detection across home and SMB networks, aggregating device and network telemetry to enable subscriber-level protection and proactive remediation.

Value for Every Role

Aura's answers and actions are tailored to whoever is asking. Notably:

• For subscribers, Aura powers agentic AI self-care directly inside the apps they already use, interacting with the subscriber, understanding and recommending resolution for common issues, from restarting a node to setting up a guest network, in plain language and without a call to support;
• For customer care, Aura pairs conversational recommendations and AI-assisted diagnostics with next-best actions grounded in operator-owned data, and cross-references each case against the full subscriber base in real time to catch fleet-wide patterns a single agent could never see alone;
• For marketing teams, Aura helps launch personalized services, identifies behavioral trends, anticipates churn risk, and lets teams query audiences through natural language; and
• For network operations and engineering, Aura enables safe, auditable automation at scale, including firmware rollout and rollback management, remote troubleshooting, targeted configuration testing, and real-time KPI monitoring.

Additional details about Airties Aura are available at www.airties.com.

About Airties

Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties' AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties' holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties' customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.

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SOURCE Airties